How do I book my event?
Answer: Click on the contact us link and complete the required information which includes the number of kids, date, time, location and the package that you are interested in and a representative will contact you for additional details.
How do I pay for the event.
Answer: A 30% deposit is due on the date of booking. We accept credit cards over the phone. We also accept payments online through our paypal account however it is currently set up to receive the full spa package amount only.
What if I change my mind, can I get a refund?
Answer: Unfortunately all payments are non-refundable. We limite the number of appointments we book on any given day so that you and your Diva(s) can have our full, undivided attention.
I really like this spa robe. Can I keep it?
Answer: Unfortunately the robes are currently not for sale. They are only worn for the duration of the spa party.
Do I need decorations for the party?
Answer: The decorations are at your discretion. Dollz and Diamondz only provides the equipment necessary to recreate the spa environment.
Is the Birthday Girl included in the package number?
Answer: Yes the birthday girl should be counted as one of the individuals in the package.
I booked a party for eight kids but only six show up, can I get a prorated refund?
Answer: Unfortunately we will not be able to provide a refund if all of the members of your party do not show up.
What if all of the children do not arrive on time and the party is coming to an end; can she still participate?
Answer: It is very important that all participants arrive on time. If the services can be completed within the booking time frame we will consider providing the services to the late comer. This is on a case by case basis.
Can I book online?
Answer: Currently that functionality is not available. Check back on our site by Fall 2014!
How far in advance should I book?
Answer: The earlier that you book the better opportunity it gives the staff to prepare for the party and ensure that you get the date and time that you want for your diva. Any packages booked the week of the party require full payment at the time of booking.